Austin

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O que as pessoas dizem

This property is the epitome of customer service. At the service desk, the representatives leave their posts behind the counter to meet those in line face to face with welcoming smiles. The concierges go above and beyond to help with anything guests may need, and they do it with such happiness. They were wonderful with my children, 8 & 11, and offered many options for age-appropriate entertainment for them while I attended a 4-day conference. On the fourth day, the concierge supervisor, Sheena, who had a conversation with my kids and found out what little foodies they are, had a snack delivered to our room. It included truffles, macarons, a chocolate guitar filled with snack mix, and a sweet hand-written & illustrated note. Just the sweetest!! The rooms are clean, spacious, and comfortable with classy, contemporary decor. While in classes for my conference, I was able to communicate with housekeeping through the Marriott app to let them know what I needed, and they delivered it at a time I specified. The meeting facilities were more than adequate with no issues with projectors, seating, space, etc. The food service staff was very efficient and friendly, and the food they prepared was delicious. They easily accommodated those with special dietary needs and provided important ingredient information with signage on the buffet lines. As a person with food allergies, I was so appreciative of that. Overall, I would venture to say this was probably the most pleasurable hotel stay I ever had, and I travel several times a year, both for business & personal reasons. While the facilities themselves were top-notch, the shining star was most definitely the efficient, accommodating staff. Thank you for all you do; you do it very, very well!